"...if we wish to grasp the true significance of evil—what Hannah Arendt intended by calling it "banal"—then we must remember that what is truly awful about the destruction of the Jews is not that it mattered so much but that it mattered so little.... But there is another banality: the banality of overuse—the flattening, desensitizing effect of seeing or saying or thinking the same thing too many times until we have numbed our audience and rendered them immune to the evil we are describing.