Informationt technology consultancy Accenture says Canada came out on top for the fourth year in a row in the firm's annual survey of how governments are adopting new information and communication technologies to deliver services.
Accenture says Canada was the best among the governments of 22 countries surveyed when it came to service breadth, service depth, and customer relationship management.
From Accenture's press release:
Singapore and the United States shared the second-place ranking, followed by Australia, Denmark, Finland and Sweden, which were tied for the fourth place. France ranked eighth, the Netherlands and the United Kingdom tied for ninth, and Belgium, Ireland and Japan jointly held the eleventh position.
The study, "eGovernment Leadership: High Performance, Maximum Value," is Accenture's fifth annual global study of electronic government, or eGovernment, which is defined as governments providing information about services, as well as the ability to conduct government transactions, via the Internet. This year Accenture conducted both quantitative and qualitative research to learn about attitudes and practices regarding eGovernment. The study is based on results of a survey of 5,000 regular Internet users in 12 countries in North America, Europe and Asia, as well as a quantitative assessment of the maturity of eGovernment services in 22 countries.